Seteo Terms of Service
These Terms of Service ("Terms") govern your access to and use of Seteo, an AI-assisted worship-planning service operated by Cinder Labs LLC ("Seteo," "we," "us," or "our"). Seteo helps worship leaders, pastors, and church teams turn a week's sermon into a service plan, schedule volunteers, and deliver the set to their team. By creating an account, accessing, or using Seteo, you agree to these Terms. Please read them carefully — they include a binding arbitration provision and a class-action waiver (Section 16) that affect how disputes are resolved, and they describe how your data and AI-generated plans are owned and handled. If you are entering into these Terms on behalf of a church, ministry, or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. Last updated: August 11, 2026.
01Acceptance of These Terms and Eligibility
By accessing or using Seteo, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use Seteo. You must be at least 13 years old to use Seteo. If you are between 13 and 18 (or the age of majority where you live), you may use Seteo only with the involvement and consent of a parent, legal guardian, or a responsible adult at your church who agrees to these Terms on your behalf and supervises your use. Some features — for example, paid subscriptions, billing, and administrative controls — may require you to be an adult or to hold an appropriate role within your organization. If you are using Seteo as part of a church or ministry account, your use is also subject to that organization's own policies, and the account administrator may set, change, or revoke your permissions at any time.
02Description of the Service
Seteo is a software-as-a-service platform for planning worship services. Its features include, without limitation: generating a draft service plan from a sermon you provide, with songs matched to sermon points, suggested keys, and alternate selections, streamed and fully editable; a home view summarizing whether a given service's set is complete and what is coming in the weeks ahead; team scheduling that assigns volunteers to services and gives each person a personalized view of their call time, parts, and cues; delivery of the finished set to your team — including, where your organization connects Discord, through Seteo's own Discord bot, which can create private per-service channels in your server, manage channel membership, and post set summaries; personal schedule links that let volunteers view and respond to their schedule without creating an account; and volunteer-submitted availability and time-away information that informs automated scheduling suggestions. Seteo is a planning and coordination tool. It is not a substitute for your own pastoral, musical, or organizational judgment, and the suggestions it produces — including song selections, key recommendations, and scheduling — are starting points that you are responsible for reviewing, editing, and approving. We are continually improving Seteo and may add, change, suspend, or remove features at our discretion. We will use reasonable efforts to give advance notice of material adverse changes to core functionality, but we do not guarantee that any particular feature will remain available.
03Accounts and User Roles
To use most of Seteo, you must create an account. Account creation and sign-in are handled through our dedicated authentication provider. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us promptly at support@seteoapp.com if you believe your account has been compromised. Seteo is role-aware. Roles may include Admin, Worship Leader, Team Lead, and Member, each with different permissions over plans, schedules, team data, and billing. Administrators and other elevated roles can invite, manage, and remove users; assign or change roles; view and edit content created by others within their organization; and configure integrations and billing on behalf of the organization. If you hold an elevated role, you are responsible for managing access appropriately and for the actions of users you invite or administer. You agree not to share a single login among multiple people in a way that circumvents per-seat terms or role controls, and not to impersonate any person or misrepresent your role or affiliation.
043A. Volunteers Without Accounts; Personal Schedule Links
Seteo allows an organization's volunteers to use certain features without creating an account. Instead of credentials, each volunteer may be issued a unique, unguessable personal link (a "Personal Link"). Anyone in possession of a volunteer's Personal Link can view that volunteer's schedule and associated set materials (including song charts) and can act as that volunteer within the Service — for example, confirming or declining assignments, submitting availability, and recording time away. A Personal Link therefore functions as that volunteer's credential, and volunteers should treat it accordingly: do not forward, post, or share it. Personal Links expire automatically after an extended period of inactivity and can be revoked and reissued at any time by the volunteer (using the reset control on the link page) or by the organization's leaders; revocation immediately invalidates the prior link. Organizations distributing Personal Links are responsible for sending each link only to the volunteer it belongs to. If you use Seteo through a Personal Link, these Terms apply to your use of the Service to the extent applicable, including Section 4 (Acceptable Use); you do not, however, assume the account, billing, or administrative obligations that apply to registered users. We may apply technical protections to Personal Link pages, including rate limiting, and may suspend a link we reasonably believe is compromised or misused. Volunteers may optionally provide a contact email address from their link page; we use that address solely to send schedule-related notifications, as described in our Privacy Policy.
05Acceptable Use
You agree to use Seteo only for lawful purposes and in line with these Terms. You will not, and will not permit anyone else to: (a) use Seteo to violate any law or the rights of others, including intellectual property, privacy, or publicity rights; (b) upload or generate content that is unlawful, defamatory, harassing, hateful, or that you do not have the right to submit; (c) attempt to gain unauthorized access to Seteo, other users' accounts, or our systems, or probe, scan, or test the vulnerability of our infrastructure; (d) interfere with, disrupt, overload, or degrade the Service, or circumvent rate limits, usage limits, or security or access controls; (e) reverse engineer, decompile, or attempt to extract the source code or models underlying Seteo, except to the limited extent that applicable law expressly permits despite this restriction; (f) use Seteo to build or train a competing product or service, or scrape or systematically harvest data from the Service; (g) resell, sublicense, or provide Seteo to third parties except as expressly allowed by your plan; or (h) misuse the AI features — for example, by attempting to generate content that infringes copyrights, by submitting another organization's confidential material you have no right to use, or by relying on AI output for high-stakes decisions without human review. We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this section or creates risk or legal exposure for us or other users.
06Customer Data and Content — Ownership and License
"Customer Data" means the content and information you or your organization submit to or create within Seteo, including sermons and sermon notes, song and setlist details (including song charts and lyrics you upload or import), service plans, schedules, team rosters, volunteer contact information, and volunteer-submitted information such as availability, time-away dates and notes, and self-identified roles. As between you and Seteo, you (or your organization) own all Customer Data, and we claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and otherwise use Customer Data solely as needed to operate, maintain, secure, support, and improve the Service for you; to provide the features you use (such as generating plans, scheduling, and delivering sets to Discord); and as otherwise permitted by these Terms and our Privacy Policy. This license exists only to run Seteo for you and ends when the relevant Customer Data is deleted from our systems, except for residual copies retained for a limited time in routine backups or as required by law. You are responsible for the accuracy, quality, and legality of Customer Data and for having the necessary rights and consents to submit it — including, where you upload volunteers' or team members' contact information, having a lawful basis and any required notice or consent to do so. You are responsible for maintaining your own copies of important Customer Data; while we maintain backups, Seteo is not a system of record or an archival service. Song licensing: song charts, lyrics, and similar musical works that you or your organization store in Seteo are Customer Data submitted under your organization's own music licenses (for example, a CCLI or equivalent reproduction license). Your organization — not Seteo — is solely responsible for holding and maintaining all licenses required to store, reproduce, and distribute that material to its team, including through volunteers' Personal Links, and for removing material it is not licensed to use.
07AI-Generated Content
Seteo uses artificial intelligence (provided by our AI processing provider) to generate service plans, song and key suggestions, and other recommendations from the inputs you provide. As between you and Seteo, you own the service plans and other output that Seteo generates for you from your inputs ("AI Output"), and you may use, edit, and share that AI Output for your church's purposes, subject to these Terms and to any third-party rights in the underlying material. Because of the nature of generative AI, AI Output is provided on a reasonable-use basis and may be inaccurate, incomplete, or unsuitable for a given service; identical or similar output may be generated for other users; and AI Output is not legal, musical-licensing, theological, or professional advice. You are solely responsible for reviewing, editing, and approving any AI Output before relying on it or sharing it with your team or congregation — including confirming that you hold the appropriate licenses (for example, performance or reproduction licenses) for any songs you choose to use. We do not warrant that AI Output is original, non-infringing, or free of similarity to existing works. Regarding model training: we do not use your private Customer Data or your AI Output to train publicly available or general-purpose AI models, and our AI provider processes your inputs under terms that likewise do not use your data to train their consumer or public models. We may use aggregated, de-identified, or anonymized data that does not identify you, your organization, or any individual to operate, analyze, and improve Seteo.
08Third-Party Services and Integrations
Seteo relies on and connects with third-party services to function and to deliver features you request. These include our authentication provider, our database-hosting provider, our AI processing provider, Discord (through Seteo's own bot application, "Seteo Worship," which — once an authorized administrator of your Discord server installs it — can create and manage private per-service channels in your server, set channel-level member permissions, read your server's member list, and post set summaries and mentions), our transactional-email provider (used to send schedule notifications and security alerts), and Planning Center (when your organization connects it, used for read-only import of your song library, including chart attachments, under an authorization your organization grants and can revoke). When you enable an integration such as Discord, you authorize Seteo to exchange the relevant information with that service to provide the feature, and your use of that service is governed by that provider's own terms and privacy practices, not these Terms. We are not responsible for the availability, accuracy, security, or conduct of third-party services, and a third-party service may change, limit, or discontinue its functionality in ways that affect Seteo. If you disconnect an integration, related features (for example, automatic delivery to Discord) will stop working. Volunteers may optionally link their own Discord identity to Seteo through Discord's authorization flow; when they do, Seteo receives only their Discord user ID and username, uses them to grant access to the relevant service channels, and a volunteer may unlink at any time. Installing the Seteo bot in a Discord server, or connecting Planning Center, requires that you have authority over that server or account and constitutes your instruction to Seteo to exchange the described data with that service. A current list of the subprocessors and third-party services we use, and how they handle data, is described in our Privacy Policy.
09Subscriptions, Billing, Auto-Renewal, and Refunds
Seteo may offer free and paid plans. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) according to the pricing and billing cycle shown when you subscribe. By starting a paid subscription, you authorize us and our payment processor to charge your payment method the applicable fees, plus any taxes, on each renewal date. Subscriptions automatically renew for successive periods of the same length until you cancel, and you will be charged the then-current fee for the renewal term unless you cancel before the renewal date. Fees are stated in U.S. dollars and, except as expressly stated in these Terms or required by law, are non-refundable, and we do not provide refunds or credits for partial periods, unused time, or features not used. If a free trial is offered, we will begin charging your payment method when the trial ends unless you cancel before then. We may change our prices or the features included in a plan; for recurring subscriptions, we will give you reasonable advance notice (at least 30 days before the change takes effect, or longer if required by law) by email or in-product notice, and the new price will apply on your next renewal after the notice period. If you do not agree to a price change, you may cancel before it takes effect. You are responsible for keeping your payment information current; if a charge fails, we may retry, suspend paid features, or downgrade your account.
10Cancellation and Termination
You may cancel your subscription at any time through your account settings or by contacting us at support@seteoapp.com. Cancellation stops future renewals; unless otherwise required by law, your paid access continues until the end of the current billing period, after which it will not renew, and you will not be charged again. You may also stop using and delete your account at any time. We may suspend or terminate your access to Seteo, in whole or in part, with or without notice, if: you materially breach these Terms; your use poses a security, legal, or operational risk to us or others; you fail to pay fees when due; or we are required to do so by law. We may also discontinue Seteo or a plan with reasonable advance notice. Upon termination, your right to use the Service ends, and we may delete your Customer Data after a reasonable period in accordance with our Privacy Policy and data-retention practices; you are responsible for exporting any data you wish to keep before your account closes. Sections that by their nature should survive termination — including ownership, license grants that survive, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — will survive.
11Intellectual Property
Seteo, including the software, platform, user interface, designs, the Seteo name and logo (including the "held note" mark), and all related content and materials we provide (collectively, the "Seteo IP"), is owned by Cinder Labs LLC or our licensors and is protected by intellectual-property and other laws. Except for the limited right to use Seteo granted in these Terms, we reserve all rights in the Seteo IP, and nothing in these Terms transfers any ownership to you. You may not use our name, logo, or branding without our prior written permission, except to truthfully identify Seteo. If you send us feedback, ideas, or suggestions about Seteo, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you. Your rights in your Customer Data and AI Output are addressed in Sections 5 and 6 and are not affected by this section.
12Disclaimers; Service Provided "As Is"
Seteo is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that Seteo will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Service or the servers that make it available are free of harmful components; or that any AI Output, song suggestion, key recommendation, schedule, or other result will be accurate, complete, original, non-infringing, or suitable for your purposes. You use Seteo, and rely on any output, at your own risk, and you are responsible for reviewing and approving all plans, schedules, and AI Output before use. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
13Limitation of Liability
To the fullest extent permitted by law, in no event will Cinder Labs LLC or its officers, directors, employees, contractors, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to these Terms or your use of (or inability to use) Seteo, whether based on contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms or Seteo will not exceed the greater of (a) the total amount you paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). These limitations are an essential part of the bargain between you and us and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
14Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Cinder Labs LLC and its officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data or your use of the Service; (b) your violation of these Terms or any law; (c) your infringement or misuse of any third party's rights, including intellectual-property, privacy, or publicity rights — for example, through songs, sermons, or other material you submit or distribute, or through AI Output you choose to use or share; or (d) your collection, use, or sharing of volunteers' or team members' personal information through Seteo. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us; you will not settle any such matter in a way that imposes obligations on us without our prior written consent.
15California Consumer Privacy (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), gives you certain rights regarding your personal information, which are described in detail in our Privacy Policy. In summary, you have the right to know and access the categories and specific pieces of personal information we have collected about you, the sources, the business or commercial purposes for collecting it, and the categories of third parties and service providers with whom we share it; the right to request correction of inaccurate personal information; the right to request deletion of your personal information, subject to legal exceptions; and the right not to be discriminated or retaliated against for exercising these rights. Seteo does not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under the CCPA; accordingly, there is no need to opt out of a "sale" or "sharing." The third parties that process personal information on our behalf — including our authentication, database-hosting, AI-processing, and transactional-email providers, Discord (team communication via the Seteo bot and optional volunteer identity linking), and Planning Center (song-library import, where connected) — act as our service providers or processors under written terms that restrict their use of the information to providing services to us. You may exercise your California rights by contacting us at support@seteoapp.com, and you may use an authorized agent where permitted; we will verify your request before responding, as required by law.
16Governing Law
These Terms and any dispute arising out of or relating to them or to Seteo are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act, which governs Section 16). Subject to the arbitration provision in Section 16, you and we agree that any dispute not subject to arbitration, and any action to enforce an arbitration award, will be brought exclusively in the state or federal courts located in Orange County, California, and you and we consent to the personal jurisdiction of those courts.
17Dispute Resolution; Binding Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Informal resolution first: before starting an arbitration or filing in small-claims court, you agree to contact us at support@seteoapp.com with a written description of your dispute and to attempt in good faith to resolve it for at least sixty (60) days. Binding arbitration: except for the exceptions below, you and Cinder Labs LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or to Seteo will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer or commercial rules then in effect, before a single arbitrator, rather than in court. The arbitration will take place in Orange County, California, or by videoconference or telephone where available, and the arbitrator may award the same individual relief a court could. The Federal Arbitration Act governs the interpretation and enforcement of this section. Class-action waiver: you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding; the arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. Exceptions: either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual-property rights or address unauthorized access to or misuse of the Service. 30-day opt-out: you may opt out of this arbitration and class-waiver agreement by sending written notice to support@seteoapp.com or to within thirty (30) days after you first accept these Terms, stating your name, account, and a clear statement that you opt out of arbitration; if you opt out, neither you nor we will be bound by the arbitration and class-waiver provisions, but the rest of these Terms (including governing law and venue in Section 15) still apply. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than in arbitration, and the remainder of this section will continue to apply.
18Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice before they take effect — for example, by email to the address associated with your account or through an in-product notice — and we will update the "Last updated" date above. Changes that are not material, or that are required by law, may take effect immediately. Your continued use of Seteo after the updated Terms take effect constitutes your acceptance of them. If you do not agree to the updated Terms, you must stop using Seteo and may cancel your subscription as described in Section 9. We encourage you to review these Terms periodically.
19General; Contact Us
These Terms, together with our Privacy Policy and any plan-specific or order terms you agree to, are the entire agreement between you and us regarding Seteo and supersede any prior agreements on that subject. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, financing, or sale of assets. There are no third-party beneficiaries to these Terms. Notices to you may be sent by email or posted in the Service; notices to us must be sent to the addresses below. We are not liable for delays or failures caused by events beyond our reasonable control. Questions about these Terms or Seteo can be sent to Cinder Labs LLC at support@seteoapp.com or .
California rights covered in this draft
- Governing law set to the State of California with venue in Orange County (Section 15)
- Dedicated CCPA/CPRA section (Section 14) covering rights to know/access, correct, and delete personal information
- Express statement that Seteo does NOT sell personal information and does not 'share' it for cross-context behavioral advertising under the CCPA
- Non-discrimination/non-retaliation right for exercising CCPA rights
- Identification of service providers/processors (authentication, database, AI-processing, and email providers; Discord; Planning Center) acting under restricted written terms
- Verifiable consumer request process and authorized-agent acknowledgment via support@seteoapp.com
- Cross-reference to the Privacy Policy for full CCPA disclosures (categories, sources, purposes, third parties)
- 30-day arbitration opt-out and class-action waiver framed under the Federal Arbitration Act with California venue (Section 16)