Delete your Seteo account
You can delete your Seteo account and its data at any time, from the app or from the web, and volunteers without accounts can have their roster entry removed. This page explains what is deleted, what is kept and why, and how long it takes.
01Leaders and staff: delete from the app
Open the You tab in the Seteo app (iPhone or Android), choose Delete account, and confirm. From the web, email us as described under Request deletion by email below. Deletion is immediate: your sign-in, profile, memberships and personal preferences are removed right away. If you are the only administrator of a church workspace, Seteo asks you to hand the workspace to another administrator first, or to delete the workspace, so a church is never left without an owner.
02What is deleted
Your account and sign-in credentials, the name and email on your account, your notification preferences and push-notification registrations on every device, your memberships in church workspaces, and any personal data tied to your account. When a church workspace is deleted by its last administrator, its plans, charts, roster and schedule go with it.
03What is kept, and why
Records a church owns and another administrator still controls (for example, sets you published and rehearsal notes you wrote) stay with the church; notes keep the first name they were signed with, and guest links you created keep working until they expire (at most 14 days) or another leader revokes them. Billing records for a church's subscription are kept as long as tax law requires. Encrypted backups roll off within 30 days. Security logs that contain no personal data beyond an IP address are kept for fraud prevention as described in the Privacy Policy. If your church also lists you on its roster, that roster entry (name, email, roles) is the church's record and stays until a leader removes it. Activity-log and terms-acceptance records are kept with your user reference removed.
04Volunteers without accounts
Most volunteers use Seteo through a personal link and never create an account. Your church controls your roster entry. To have your name, email and responses removed, ask your worship leader to remove you from the roster, or email support@seteoapp.com from the address on file and we will remove the entry within 7 days. You can also reset your personal link at any time from the link page or the app, which stops the old link immediately.
05Request deletion by email
If you cannot sign in, email support@seteoapp.com from the email address on the account with the subject line Delete my account. We verify the address by replying to it, then delete the account within 7 days and confirm by email.