Support
Seteo is built and supported by a small team that answers its own email. Whatever's in the way — a question, a bug, something that just doesn't look right — write to us and a human will get back to you, usually within one business day (faster on weekends before a service, because we know when it matters).
01Get help
Email support@seteoapp.com with what you were doing and what happened — screenshots help. If it's blocking your Sunday, say so in the subject line and it goes to the front of the line.
02Account & sign-in
Trouble signing in? Use "Forgot password" on the sign-in page first — it resolves most cases in under a minute. Volunteers don't have accounts or passwords: your personal link is your access, and if it stops working, ask your worship leader to send a fresh one (it takes them ten seconds). Leaders can manage team access from the Members page. To delete your account, use the You tab in the app or see seteoapp.com/account/delete.
03Report content or a person
Charts, notes and roster entries are added by each church's own team and are visible only to that team. If something in your church's workspace is wrong, offensive, or not yours to see, tell your worship leader — admins can remove any chart, note or person. If that isn't possible, email support@seteoapp.com with the church name and what you saw; we respond within 72 hours and can remove content platform-wide. A volunteer can also reset their personal link at any time from the link page or the app.
04Security issues
Found a vulnerability, or something that looks like one? Email security@seteoapp.com — that inbox is monitored and disclosures are handled per the policy on our Security page. Please don't post security issues publicly before we've had a chance to fix them.
05Everything else
Ideas, feedback, partnership questions, or just want to talk about worship planning: hello@seteoapp.com reaches us too. Our Terms, Privacy Policy, and Security pages cover the formal details.